Delivery & Shipping

🚚 ZILOYA Delivery & Shipping

📦 General Information

🕐 Processing times:
• Preparation: 2-3 working days
• Careful packaging for each handmade creation
• Shipping: Monday to Friday

🌍 Delivery areas:
• Metropolitan France
• Corsica and DOM-TOM (on request)
• European Union (additional charges)

💰 Delivery Rates

Metropolitan France:
• Colissimo tracked: €6.90
• Chronopost 24h: €12.90
• 🎁 FREE delivery from 200€

Corsica and French overseas departments and territories:
• Colissimo tracked: €12.90
• Chronopost: €19.90

European Union:
• Colissimo International: €15.90

🔒 Safety & Packaging

Guaranteed protection:
• Insurance included on all shipments
• Systematic package tracking
• Reinforced packaging for precious stones

Types of packaging:
• Precious stones: Protective case + bubble
• Crochet bags: Textile cover + protection
• Swimwear: Waterproof pouch
• Jewelry: Luxury box + protection

⏰ Delivery Times

Metropolitan France:
• Colissimo: 2-3 days after dispatch
• Chronopost: 24 hours after dispatch

International :
• Europe: 4-7 working days
• Other destinations: on request

📞 Customer Service

Order tracking:
• Shipping confirmation email
• Tracking number communicated
• Support available by email

🔄 Returns:
• 14 days for return (unworn products)
• Return costs to be borne by the customer
• Refund within 7 days

💫 Special return policy for swimwear

Out of respect for the hygiene and well-being of all our creative souls, our swimsuits cannot be exchanged or returned once received.

But rest assured! Each ZILOYA swimsuit is designed to fit you perfectly:

  • ✨ Fully adjustable straps for tailored comfort
  • ✨ Adjustable knotting system according to your preferences
  • ✨ Ability to adjust the fit to your unique body shape

Take the time to explore the different adjustment options - each jersey reveals its magic when it finds its perfect position on you.

Questions about fitting? Our friendly team is here to guide you! 🌙

At ZILOYA, each shipment is an extension of our craftsmanship: careful, protected and imbued with kindness.